Privacy Policy

Infrapro (SL) Limited is a project management and delivery-intelligence company, providing project management, monitoring and evaluation, technical assurance, reporting, and decision-intelligence services, with particular depth in infrastructure and development programmes. FieldIntel is a digital product by Infrapro that supports structured field reporting, evidence classification, dashboards, and site intelligence reporting.

We may collect information that you provide directly to us, including:

• name;
• organisation name;
• role or job title;
• email address;
• phone or WhatsApp number;
• project location;
• service interest;
• FieldIntel tier interest;
• number of projects or sites;
• current reporting method;
• project description or enquiry details;
• preferred method of follow-up.

Where FieldIntel or related project monitoring services are used, additional information may be collected depending on the agreed service scope, including:

• site or project names;
• field updates;
• photos submitted for reporting purposes;
• issue and risk descriptions;
• progress observations;
• evidence records;
• report metadata;
• user role and access details;
• timestamps generated by the system;
• communication and workflow records.

We do not intentionally collect sensitive personal information through the public website. Users should avoid submitting confidential, private, or sensitive information through general contact forms unless specifically requested under an agreed engagement.

We may use collected information to:

• respond to enquiries;
• schedule consultations or demonstrations;
• understand client needs;
• provide project management, monitoring, M&E, reporting, advisory, or FieldIntel-related services;
• prepare proposals, briefs, reports, or follow-up communications;
• manage user access where a digital product or portal is used;
• improve website content, user experience, and service delivery;
• maintain internal records;
• support security, auditability, and service administration;
• comply with applicable legal, contractual, or regulatory requirements.

FieldIntel may support structured field reporting, evidence classification, issue tracking, dashboards, and Site Intelligence Briefs.

Where FieldIntel is used, different types of project information may be labelled differently, including verified observations, photo-backed reports, self-reported updates, claim-only information, and flagged information.

A "Verified by Infrapro" badge should only be applied where an accredited Infrapro field officer physically observes the reported site condition. Self-reported updates, contractor claims, and photo submissions are useful, but they are labelled separately and are not treated as independent verification.

Some Infrapro or FieldIntel workflows may use AI-assisted tools to help structure information, check completeness, format summaries, or prepare draft reporting outputs.

AI assistance does not replace professional judgement, field observation, technical review, or independent verification. AI should not be treated as a witness to field conditions and should not be relied on as independently confirming facts that have not been observed, submitted, reviewed, or verified through the applicable process.

We aim to use reasonable technical and organisational safeguards to protect information against unauthorised access, loss, misuse, alteration, or disclosure.

These safeguards may include controlled access, role-based permissions, secure hosting providers, database security settings, audit records, and internal access controls.

No website, digital platform, email system, or internet-based service can be guaranteed to be completely secure. Users submit information at their own risk, subject to applicable agreements and safeguards.

We do not sell personal information.

We may share information where necessary with:

• authorised Infrapro personnel;
• service providers supporting website hosting, data storage, communication, automation, analytics, or product delivery;
• professional advisers where required;
• clients or project stakeholders where this is part of an agreed service;
• regulators, public authorities, or legal bodies where required by applicable law;
• other parties with consent or as required under a contract.

Where third-party providers are used, they may process information according to their own terms, privacy policies, and security standards.

Our website may use cookies, analytics tools, or similar technologies to understand website performance, user behaviour, traffic sources, and general engagement.

Users may be able to adjust cookie settings through their browser. Disabling cookies may affect website functionality.

We retain information only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, managing client relationships, providing services, maintaining records, resolving disputes, and meeting legal, contractual, or operational requirements.

Subject to applicable law and contractual obligations, you may contact us to request:

• access to information we hold about you;
• correction of inaccurate information;
• deletion of certain information;
• restriction of certain processing;
• withdrawal of consent where processing is based on consent;
• clarification on how your information is used.

We may need to verify your identity before responding to certain requests.

Our website may include links to third-party websites, tools, or services. We are not responsible for the privacy practices, content, security, or policies of third-party websites.

Our website and services are intended for organisations, professionals, clients, and project stakeholders. They are not directed at children. We do not knowingly collect personal information from children through the public website.

Some tools, hosting providers, communication platforms, payment processors, automation systems, or software services used by Infrapro may operate outside Sierra Leone. By using our website or services, information may be processed or stored in jurisdictions outside the user's country, subject to applicable safeguards and provider terms.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

For privacy-related questions or requests, contact: